At Bob’s Diner, we are committed to providing you with high-quality food and excellent service. If you are not completely satisfied with your order, we can assist with refunds or replacements under the following conditions.

Refund Eligibility

Refunds or replacements are available if:
The wrong item was delivered.
Our delivery service compromised the food during delivery (e.g., spillage, incorrect packaging). This is not applicable if a third-party delivery service is used.
The order was not fulfilled due to an error (e.g., missing items).

Refunds will not be available for:
Taste or Preference Issues: If you did not enjoy the flavor or texture but the order was correct and properly delivered.
Delayed Complaints: Requests made more than 10 minutes after receiving the order.
Partially Consumed Items: Refunds are not available for items that have been eaten.

Requesting a Refund

To request a refund or replacement, please contact us:
Phone: 09167777771
Also, please provide:
Your order number
A brief description of the issue
Photos (if applicable) showing the problem
Our team will review your request and respond within 10 Minutes

Order Cancellations

Cancellations can be made before the order is prepared. Once the preparation has started, cancellations will no longer be accepted.

Delivery Fees

Delivery fees are non-refundable, except in cases where:

The wrong item was delivered. The order was not fulfilled as requested.

In such cases, we will refund both the product and the delivery fee.

Contact Us

For questions about our refund policy or to report an issue with your order, please contact us:
Email: info@bobsdinerlos.com
Phone: 09167777771